Last night our hotel room smelled strongly of cigarette smoke. We went to the front desk and I complained (to Hassan-the same guy who fixed the other stuff that was wrong.) He told us he would give us a new room. He moved us to the first floor (we were on the second floor-the third floor is the smoking floor.) We are in a much nicer room. It has recently been remodeled and it smells fresh and clean.
I am basically a person who never complains, but I have done my share of complaining this trip and it has paid off. I always complain nicely and I will let the hotel chain know that Hassan was very good to us.
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